TriageWire intercepts chaotic customer tickets from Salesforce and Zendesk, extracts reproduction steps and priority via LLMs, and formats verified engineering backlog items in sub-3 seconds.
{
"event": "case_escalation",
"account_tier": "Enterprise",
"customer_comment": "Help! Our SSO via Okta broke after
today's release. 200 users locked out with 500 callback error
at /api/v1/auth/callback. Urgently resolve this!"
}{
"issue_type": "Bug",
"priority": "P0",
"summary": "SSO Okta SAML Callback HTTP 500 Failure",
"reproduction_steps": [
"Navigate to customer login portal",
"Initiate Okta SSO SAML redirection",
"POST /api/v1/auth/callback yields 500 error"
],
"labels": ["Auth", "SAML", "Enterprise-Impact"]
}Raw-byte HMAC signature validation rejects malformed requests before pushing payloads to BullMQ queues within 35ms.
OpenRouter model inference parsed through Zod guarantees clean bug titles, steps to reproduce, and accurate P0–P3 severities.
Redlock distributed locks proactively refresh OAuth tokens. Downstream API timeouts park safely in the DLQ for one-click manual replay.
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